Terms & Conditions
Customer Service – Placing an Order
The quickest way to enroll is by using a credit card and filling in our online order form. We process orders on a secure server (SSL) and as soon as you confirm your order, we email you a receipt of your order. If you order an online SAT or ACT Prep program, you will also receive a welcome letter via email with your login information and instructions on how to get started.
US Customers can order by phone by calling Future Focused at (949)276-4077. Please be prepared to provide your credit card details and shipping address.
Using a Coupon
If you’ve received a coupon for a discount on your test prep, you can enter this coupon during checkout. To do so, type your coupon(s) into the “Coupon” field in the “Shopping Cart” screen. Once entered, your will receive a confirmation that your coupon and its discount has been applied.
Future Focused believes in providing a safe and secure shopping experience for all of our customers. To that end, Future Focused has implemented security measures to protect the information we collect at our website.
Your credit card will be charged at the time of order. You will immediately receive an email confirmation. If you purchased an online SAT or ACT Prep program, you will also receive an email giving your unique login information to begin the Future Focused online SAT or ACT prep program.
We are unable to accept cash or credit vouchers. Future Focused accepts the following credit cards:
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Note that we cannot authorize your card unless the billing address on file with your credit card company matches exactly to the billing address supplied to Future Focused. Please refer to your credit card company if the problem persists.
Customer Service – Returns & Cancellations
Online SAT/ACT Prep Orders:
In order to cancel an online Future Focused subscription and receive a full purchase-price refund: (i) you must, within seven (7) calendar days of purchase, send an email to firstname.lastname@example.org or call (949)276-4077 and clearly states your desire to cancel your subscription and receive a refund and (ii) you may not have completed more than five percent (5%) of the multiple-choice questions included in the study program that is the subject of your cancellation/refund request.
In-office SAT / ACT Prep Groups:
If you need to cancel or re-schedule an SAT/ACT Prep session, please call to see if space is available in another group. Otherwise you will be charged the full amount for the session. Missed group sessions must be made up in the same week as the missed session, according to available space. There are no guarantees that space will be available. Refunds will not be given and sessions are not transferable from client to client.
We are so confident that Future Focused will help maximize your score, we offer a point increase guarantee for all of our courses. If, after taking a full ePrep course, you do not achieve the specified score increase you may file a claim under our Future Focused Guarantee and repeat the program for free.
Neither Future Focused, nor the customer, shall be liable for any indirect, special, incidental or consequential damage, whether arising in contract or it tort in connection with this agreement or the services performed under this agreement. A party’s liability with respect to this agreement, from all causes of action in the aggregate shall not exceed the amounts paid by client under this agreement.
Arbitration and Equitable Relief
Future Focused and customer agree that any dispute or controversy arising out of, in relation to, or in connection with this agreement, or the making, interpretation, construction, performance or breach hereof, shall be finally settled by binding arbitration in Orange County, California under the then current rules of the American Arbitration Association by one arbitrator appointed in accordance with such rules. The arbitrator may grant injunctive or other relief in such dispute or controversy. The decision of the arbitrator is final, conclusive and binding on the parties to the arbitration. Judgment may be entered on the arbitrator’s decision in any court of competent jurisdiction. The parties agree that, any provision of applicable law notwithstanding, they will not request and the arbitrator shall have no authority to award, punitive or exemplary damages against either party. The costs of arbitration, including administrative and arbitrator’s fees, shall be shared equally by the parties. Each party shall bear the cost of its own attorney’s fees and expert witness fees.
Nature of Agreement
This Agreement shall, in all respects, be governed by the laws of the State of California applicable to agreements executed and to be performed within California. This Agreement constitutes the entire understanding and agreement of the parties and no amendment, change or modification of this Agreement shall be valid, unless in writing and signed by all of the parties hereto.